Courageous Conversations

Course Overview

Courageous conversations are the important—and often difficult—conversations we tend to delay, avoid, or approach with good intentions only to face unintended consequences.

This course equips HR professionals to confidently navigate the challenging people focused conversations at the heart of our work, from change discussions and performance feedback to complex employment relations matters.

Our aim is to grow your confidence and capability to lean into these conversations with intention and skill, rather than languishing or leaping into them unprepared.

What to expect:

This interactive workshop covers:

The complexities of communication and conflict within the Aotearoa/New Zealand context

Understanding your own conflict triggers, honing your own response strategies, and learning how to subtly support in managing their reactions and emotions.

The key success factors of courageous conversationists

How to create and hold the space for mana-enhancing, challenging dialogue

Practical techniques for managing high emotion in the moment.

A toolkit of proven tools and approaches, including delivering hard news, giving constructive feedback, speaking up and voicing challenging opinions, addressing non–values aligned behaviours, and saying ‘no’ and holding clear boundarieswhile still collaborating effectively.

Participant-driven strategy development using customised, scenario-based activities.

Who is this course for?

This course is ideal for HR professionals at all levels who would like to grow their confidence and capability to have mana-enhancing, important, difficult conversations with team members, colleagues, senior leaders and important stakeholders.

Virtual Fee (includes GST):

HRNZ Member = $391.00

Non-member = $460.00

Feel free to email [email protected] if you need any assistance.

This half-day course is limited to 25 attendees and will be delivered online via Zoom.

All personal development events are subject to HRNZ Terms and Conditions

Registrations close 12:00pm Monday 20 April, unless sold out prior.

Cancellation Policy

An appropriate substitute participant is welcome any time before the course starts. Please let us know the replacement's name. If you have booked on a member price and a non member is to attend in your place you will be invoiced for the difference in price.

A refund of fees will be made if a cancellation is received in writing at least 10 working days prior to the commencement of the course.

Regrettably, no refunds can be made for cancellations received after this date and you are liable for the full cost of attendance at the course.