HRNZ Code of Practice Complaints Process
HRNZ respects any concerns that may be raised against our members. HRNZ believes in high standards and is keen to listen and learn from any valid concerns raised.
- your name and email address
- your company name, if applicable
- your membership details, if applicable
- name of member accused of alleged breach
- element of the Code of Practice the accused member has allegedly breached
- details of the alleged breach and how it has disadvantaged you
- when the alleged breach occurred
- what outcome you may expect following any investigation
Timeframes for resolving complaints
When we receive complaints, we aim to:
- acknowledge complaints within 2 working days
- respond to complaints within 21 working days.
When we assess complaints, we aim to:
- keep an open mind and take a fresh look at the issues raised
- acknowledge any mistakes and put them right if we can
- be fair
- see things from your point of view
- understand the reasons why you have lodged a complaint and address those reasons
- escalate your complaint to the correct people as necessary
- keep in mind the context of our scope and role
- operate within legal boundaries and business policies
- act honestly and treat you with courtesy and respect
If your complaint is accepted, we will contact the member concerned for comment. The CE will consider all information before making any decision or recommendation, which could include rescinding any HRNZ professional accreditation.
What we need from you
To resolve your complaint please:
- clearly identify the grounds for your complaint
- provide any extra information we ask for
- act honestly and treat us with courtesy and respect.
We will use the personal information you give us to correspond with you in relation to your complaint. We generally do not share your personal information unless it’s necessary for the purpose for which you gave us the information (to fully and fairly investigate your complaint). We will not use it for any other purpose or disclose it except, in exceptional situations, for other reasons permitted under the Privacy Act 2020 or if – in rare instances – we were required by law (for example, to investigate a criminal offence).