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eLearning FAQs

Frequently Asked Questions


Q: I’m having trouble accessing my eLearning Platform account.

If you’re having problems accessing your account we have changed the system so that you are automatically logged into the eLearning Platform from your HRNZ Account. Please make sure that you are logged into your HRNZ Account first and then click here.  If you still can’t access the eLearning platform, contact us here


Q: How can I change the name or email address on my account?

It is not possible to change your username at this stage. If you would like to change your name or your email address, please contact us at [email protected].


Q: How do I delete my profile?

If you would like to delete your profile, please send us an email.


Q: Can more than one person share an account?

No. As our Terms and Conditions state, you should not let anyone else use your account.


Q: How much does it cost to access the platform?

The platform was developed to complement our professional development program. HRNZ Members have free access to our e-learning platform.


Q: I can’t access a course I’m signed up to.

If you’ve visited the platform and clicked on the course, but still can’t access it, please contact us at [email protected] for assistance.


Q: How can I earn CPD points?

Members can earn one CPD point for every hour spent on the platform and two CPD points for completing the Code of Practice module, an essential criterion for achieving Emerging Professional Membership status.


Q: How do I get a certificate after completing a course?

After completion of the course, you can download your digital certificate directly from the platform. 


Q: I am interested in resources and courses on other subjects. Will more content be available?

HRNZ is working on several modules that have not yet been announced. Where possible we take our members’ suggestions into account when deciding what content to create next. Please send us your suggestions here.


Q: Will you have an iOS (iPad/iPhone) or Android app?

That’s something we are considering further down the line.


Q: I would like to give some feedback on the platform, courses, content etc.

HRNZ welcome any kind of feedback to improve our platform further and provide high quality assets to you. Please send your feedback to us via email at [email protected].