Managing Workplace Conflict & Bullying and Harassment Series

A discounted series of our two most essential half-day courses, this programme is designed to help you build safer, high-performing workplaces.

This practical series gives HR professionals and managers the skills to manage conflict early, prevent harmful behaviour, and comply with the law.

Series Overview

This series will be delivered virtually via Zoom over two half-day sessions:

Tuesday 10 February (9:00am-1:30pm) Managing Workplace Conflict

Tuesday 17 February (9:00am-1:30pm) Addressing Workplace Bullying and Harassment

Workplace conflict, bullying, and harassment can cause significant harm to individuals and teams. HR professionals and people managers are often called on to listen to concerns, support staff, and guide a fair and effective response.

This two-part series gives you practical tools to prevent, identify, and address harmful behaviour while building a safer, more positive workplace culture. Explore the root causes of conflict, how behaviour escalates, and the factors that strengthen communication and psychological safety.

Across both sessions, you will learn proven techniques for managing difficult conversations, mediating disputes, and resolving conflict. 

Find out how to recognise harmful conduct, follow a lawful and fair process when investigating concerns, and meet your legal duties around bullying, harassment, and workplace safety.

Participants will gain clear, actionable tools to reduce risk, strengthen culture, and support employees through challenging situations.

We will answer key questions such as: How can HR and leaders prevent conflict, bullying, and harassment before issues escalate?  What should employers do when concerns are raised? How can managers facilitate difficult conversations and resolve disputes fairly?

This series includes:

Managing Workplace Conflict Tuesday 10 February (9:00am - 1:30pm)

This half-day session provides the tools and techniques you need to identify, address, and resolve workplace conflict confidently.

Learn how to recognise the root causes of conflict, from miscommunication to competing priorities, and how to prevent minor issues from escalating. Participants will practice effective communication skills including active listening, assertive communication, and de-escalation techniques.

You will explore five styles of conflict resolution and discuss when to use each approach. Discover practical steps to identify and resolve conflict for healthier workplace relationships.

The session also covers facilitation and mediation methods to guide employees through challenging conversations.

This session includes practical exercises and case studies to help you build confidence resolving disputes and supporting healthier, more collaborative teams.

Addressing Workplace Bullying and Harassment Tuesday 17 February (9:00am - 1:30pm)

This half-day session focuses on preventing, identifying, and responding to bullying, harassment, and unlawful discrimination.

Participants will learn how to recognise harmful behaviour early, understand its impacts, and identify organisational factors that increase risk. The session provides clear guidance on employer duties under employment law and health and safety legislation, and practical steps to reduce legal risk.

You will learn how to receive and assess concerns, gather information, support workers, and take early action to prevent escalation. 

We explore what to do when behaviour breaches policy, how to maintain psychological safety, and key considerations in an investigation process.

By the end of the session, you will be equipped to strengthen workplace culture, support staff, and respond confidently to concerns.

What to Expect

Join employment law specialist Julia Shallcrass for two interactive virtual sessions on how to resolve workplace conflict and manage risks of bullying and harassment. 

The series includes practical tools, real-world examples, group discussions, and short case studies so you can apply the learning in your workplace.

Participants will receive a digital workbook for each session that includes communication techniques, conflict resolution models, checklists, and practical templates.

Who is this series for?

This series is ideal for HR and People and Culture professionals at all levels who support staff wellbeing and workplace culture.

It is also valuable for managers, supervisors, and team leaders who want to handle conflict confidently, prevent harmful behaviour, and create safer, more collaborative teams.

Whether you are dealing with interpersonal disputes or taking steps to strengthen your workplace culture, this series provides the tools and confidence to reduce risk and support positive outcomes.