Leadership Series | Managing the situation when emotions go south
- Start: 12:00pm
- End: 1:00pm
- Duration: 1 Hours
- Category: Webinar
- Region: Nationwide
- Online
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We all know we need to give feedback and hold others to account. We don’t need another engagement survey to tell us that. Yet one of the main reasons we hesitate, or avoid disagreeing altogether - is uncertainty about how to handle the emotional reactions that can follow. Not just theirs, but ours as well. Whether someone becomes defensive, shuts down, or something in between, these moments can quickly derail a conversation.
This session focuses on understanding what sits behind these reactions and building practical techniques to respond well when they arise. Rather than hoping emotions stay contained, we will look at how to navigate them constructively and help others become more aware of the role they play in these exchanges. In this session you will:
*Understand what drives challenging emotional reactions and why they show up in feedback and accountability conversations
*Build practical techniques to de-escalate conversations when emotions rise
*Strengthen your ability to help others develop awareness of the part they play in difficult interactions
About the HR leadership series | Conversations That Count
This highly pragmatic four-part leadership webinar series is designed for HR and People leaders. HR professionals are often the ones guiding others through courageous conversations, performance challenges and complex people dynamics - while navigating those same pressures themselves. This series is led by renowned leadership and feedback expert Georgia Murch (Can We Talk). It's designed to strengthen your confidence and capability in the moments that matter most: addressing issues early, managing emotionally charged conversations, and pushing back on unhelpful problem-solving patterns. Each session is grounded in real workplace dynamics and focused on practical tools you can apply immediately.
Taught at the Leads level - the capability level required for Chartered membership - the series provides valuable insight for those progressing toward chartered status, while remaining highly relevant for anyone wanting to strengthen their leadership presence, communication, and influence.
Each session can be taken individually or as part of the full four-part series.
Other Webinars in this series:
*Before the Conversation: Building the Confidence to Act - Held April 29th
*How to have those ‘in the moment’ conversations - Held May 13th
*Managing the situation when things go south - June 3rd, 12pm - 1pm
*Pushing back through problem solving - July 1st, 12pm - 1pm
Webinar Fee
Note: there are limited spots available This event will NOT be recorded.
HRNZ Member = $35.00 (limited number of tickets available)
Non-member = $55.00 (limited number of tickets available)
Please note our prices include GST.
Payment for this event is due at the time of registration, if not received your ticket may be cancelled.
Cancellation Policy
An appropriate substitute participant is welcome any time before the webinar starts. Please let us know the replacement's name. If you have booked on a member price and a non-member is to attend in your place you will be invoiced for the difference in price.
A refund of fees will be made if a cancellation is received in writing at least 10 working days prior to the commencement of the webinar.
Regrettably, no refunds can be made for cancellations received after this date and you are liable for the full cost of attendance at the webinar.
Presenter Details
Georgia Murch, Founder, Can We Talk
Georgia Murch has been in the dance of building better cultures and growing better humans for over 25 years now. She’s also led teams and businesses so she understands the complexity of people and the workplace. She’s done the miles. She’s a best-selling author with four books in the feedback, culture and personal development space. She appears on The Morning Show, Sky News, The AM Show,The Today Show, ABC radio and writes for Huffington Post, AFR, The Australian, news.com.au, Business Chicks, CEO World, Australian HR Institute and Modern Business. She is the Founder of Can We Talk. A business dedicated to creating cultures where people love being at work. For leaders and organisations that don’t want to accept the status quo. Georgia has seen how rare it is, and how magical it can be, when we’re all singing from the same hymn sheet. Moving in the same direction. What she calls; ‘Working as One’. She’s also been called Australasia’s leading expert on feedback and has an ‘Embedding Feedback’ program that helps you give feedback that doesn’t suck (and actually changes the whole culture in the process). As a keynote speaker, Georgia puts passion on a podium and makes sure there’s no gloom on zoom. A remarkable communicator in her own right, she is an inspiring speaker that challenges audiences to become better versions of themselves, their workplaces and their homes. And finally she runs kickarse leadership offsites and onlines (when we can’t gather in person). These are not for the faint-hearted and are definitely not another tick-box strategic planning exercise. They are pretty extraordinary and it’s some of her favourite work. Georgia is passionate, a little left-of-centre, authentic, straight shooting and ‘quirky corporate’. She’s a pilates loving, Mum to two adults, lives in both NZ and Australia and a self-confessed excellent reverse parker.
