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Glossary list

Observation Interview

The process of observing employees while performing their respective jobs or tasks used to collect data regarding specific jobs or tasks.


The process of managing the departure of employees. Like onboarding, it is another aspect of talent management.


Occupational Health and Safety (OHS) – The law relating to the health and safety of personnel at work.


A relatively new term, it is more far reaching than historical orientation programmes. It links new employees with team members very early in the employment process and continuing after the traditional orientation programme ends.

Organisational Change

Usually occurs as a result of, or in response to, pressures from outside (external) and/or from within (internal) the organisation.

Organisational Culture

A pattern that emerges from the interlocking system of the beliefs, values and behavioural expectations of all the members of an organisation.

Organisational Development

Planned, organisation-wide effort, managed from the top, to increase organisational effectiveness through planned interventions in the organisation process using behavioural science knowledge.


A benefit offered by the employer to displaced employees, which may consist of such services as job counselling, training, and job-finding assistance.


A contractual agreement between an employer and an external third party provider whereby the employer transfers responsibility and management for certain HR, benefit or training related functions or services to the external provider.