Personal Grievance - From Receipt to Mediation

This virtual and interactive course strengthens your capability to respond fairly and effectively to personal grievances. 

Leaders gain clear guidance on their legal responsibilities and practical steps to resolve personal grievances early. 

Find out how to manage unjustified dismissal and unjustifiable disadvantage claims through fair process, effective communication, and structured problem-solving.

Course Overview

Personal grievances give employees a formal process to challenge certain workplace actions they believe are unfair or unlawful.

This course explores unjustified dismissal, unjustifiable disadvantage, unlawful discrimination, sexual and racial harassment, and other grounds under the Employment Relations Act.

Participants learn to recognise a personal grievance, request clarification and respond within the required timeframes.

Learn how to gather information, assess the merits of a grievance and prepare a  written response. Explore the internal steps needed to support fair decisions.

The course covers preparing for mediation and engaging constructively in negotiation to reach practical outcomes.

Our employment lawyer will guide you through choosing an appropriate response and using early negotiation to resolve concerns. You’ll also learn how effective communication and fair processes can reduce legal risk.

We will address key questions such as: What should employers do when a grievance is first raised? How can negotiation or mediation support effective resolution?

What to Expect

Join our experienced employment law presenter Julia Shallcrass for this interactive half-day course focused on responding to personal grievances with clarity and confidence. This course focuses on timely communication and effective resolution of personal grievances.

Who is this course for?

This course is ideal for HR and People and Culture professionals, especially those in their first five years of practice, as well as managers, supervisors, and team leaders responsible for responding to staff concerns and grievances.

Anyone involved in resolving employment problems or personal grievances will gain practical tools and guidance to support fair, timely, and productive outcomes.

Participants leave with clear steps they can apply immediately when dealing with personal grievances.

Testimonials

“Very informative course and a must do for future HR practioners” Tanaz, HR Advisor

“Julia was fantastic—she delivered clear, digestible learning supported by practical examples that made the concepts easy to understand and apply.” Taylor, HR Advisor

Virtual Fee (includes GST):

HRNZ Member = $368.00

Non-member = $437.00

Feel free to email [email protected] if you need any assistance.

This course is limited to 25 attendees and will be delivered virtually via Zoom.

Virtual courses are not recorded

All personal development events are subject to HRNZ Terms and Conditions.

Registrations close 12:00pm Monday 22 March unless sold out prior.

Cancellation Policy

An appropriate substitute participant is welcome any time before the course starts. Please let us know the replacement’s name. If you have booked on a member price and a non member is to attend in your place you will be invoiced for the difference in price.

A refund of fees will be made if a cancellation is received in writing at least 10 working days prior to the commencement of the course.

Regrettably, no refunds can be made for cancellations received after this date and you are liable for the full cost of attendance at the course.