Personal Grievance - From Receipt to Mediation

This new virtual and interactive course strengthens your capability to respond fairly and effectively to personal grievances. 

Leaders gain clear guidance on their legal responsibilities and practical steps to resolve personal grievances early. 

Find out how to manage unjustified dismissal and unjustifiable disadvantage claims through fair process, effective communication, and structured problem-solving.

Personal grievances give employees a formal process to challenge workplace issues they believe are unfair.

This course explains how to manage personal grievances, including unjustified dismissal, unjustifiable disadvantage, unlawful discrimination, sexual and racial harassment.

Participants learn what qualifies as unjustified dismissal and unjustifiable disadvantage. This course covers how to identify a grievance, request clarification, and respond within the required timeframes.

We outline how to prepare clear and effective written replies that support fair process. Participants learn how to gather information, evaluate the merits of a claim, and manage internal steps that support fair decisions.

This course explores how to prepare for mediation and engage constructively to reach practical outcomes. 

Our employment lawyer will provide practical guidance on assessing grievances, choosing the right response, and using early negotiation to reduce risk.  You will also gain clear advice on communication, fair process, and ways to minimise legal exposure.

We will address key questions such as: What should employers do when a grievance is first raised? How can negotiation or mediation support effective resolution?

Join our experienced employment law presenter Julia Shallcrass for this interactive half-day course focused on responding to personal grievances with clarity and confidence. This course focuses on timely communication and effective resolution of personal grievances.

Participants leave with clear steps they can apply immediately when dealing with personal grievances.

This course is ideal for HR and People and Culture professionals, especially those in their first five years of practice, as well as managers, supervisors, and team leaders responsible for responding to staff concerns and grievances.

Anyone involved in resolving employment problems or personal grievances will gain practical tools and guidance to support fair, timely, and productive outcomes.

Virtual Fee (includes GST):

HRNZ Member = $368.00

Non-member = $437.00

Feel free to email [email protected] if you need any assistance.

This course is limited to 25 attendees and will be delivered virtually via Zoom.

All personal development events are subject to HRNZ Terms and Conditions.

Registrations close 12:00pm Thursday 6 August unless sold out prior.

Cancellation Policy

An appropriate substitute participant is welcome any time before the course starts. Please let us know the replacement’s name. If you have booked on a member price and a non member is to attend in your place you will be invoiced for the difference in price.

A refund of fees will be made if a cancellation is received in writing at least 10 working days prior to the commencement of the course.

Regrettably, no refunds can be made for cancellations received after this date and you are liable for the full cost of attendance at the course.