Managing Workplace Conflict

Course Overview

This engaging virtual course equips you with the skills to resolve disputes confidently, turning conflict into opportunities for collaboration and growth. 

Explore the root causes of conflict, from miscommunication to competing priorities, to prevent minor issues from escalating into larger disputes. 

Learn practical techniques to manage challenging situations effectively. Enhance your communication skills through active listening and assertive communication to ensure clarity and understanding. 

This course will help you can navigate difficult conversations, mediate disputes, and foster a healthier, more collaborative work environment.

Presented by employment lawyer Julia Shallcrass, this course will help you comply with employment and health and safety legislation for a healthy and safe workplace. 

This course provides communication strategies and hands-on exercises, so you can facilitate productive discussions between conflicting parties and mediate difficult conversations with ease. 

Consider useful strategies and five styles of conflict resolution for managing interpersonal conflict in the workplace.

Explore various conflict resolution strategies, including mediation, facilitation, and problem-solving methods to achieve positive outcomes.

What to expect:

Presented by employment law expert Julia Shallcrass, this course features practical exercises and real-world scenarios, so you can practice conflict resolution in a supportive setting.
By the end of the course, you’ll feel more confident managing workplace conflict and guiding employees through difficult situations. 

Who is this course for?

This course is ideal for HR professionals at all levels who want to effectively manage and resolve workplace conflicts. 

This course is also useful for people managers and business leaders seeking to create a safe work environment, improve team dynamics, and support employees through challenging situations. 

Whether you're dealing with interpersonal disputes, workplace tensions, or wider organisational conflicts, this course equips you with the tools and confidence to resolve issues effectively.

Testimonials:

“Julia was a knowledgeable and clear facilitator. There was a lot of rich content in this training which will be helpful and practical to apply at work and in coaching others.” Michelle, HR Business Partner

Virtual Fee (includes GST):

HRNZ Member = $368.00

Non-member = $437.00

Feel free to email [email protected] if you need any assistance.

This course is limited to 25 attendees and will be delivered virtually via Zoom.

Virtual courses are not recorded

Registrations close 12:00pm Monday 8 February unless sold out prior.

Cancellation Policy

An appropriate substitute participant is welcome any time before the course starts. Please let us know the replacement's name. If you have booked on a member price and a non member is to attend in your place you will be invoiced for the difference in price.

A refund of fees will be made if a cancellation is received in writing at least 10 working days prior to the commencement of the course.

Regrettably, no refunds can be made for cancellations received after this date and you are liable for the full cost of attendance at the course.