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Glossary list


An Employee Assistance Programme (EAP) can be defined as a work-based intervention aimed at the early identification and/or resolution of both work and personal problems that may adversely affect (job) performance.

Emotional Intelligence

Describes the mental ability an individual possess enabling him/her to be sensitive and understanding to the emotions of others as well as being able to manage their own emotions and impulses.

Employee Engagement

It refers to the extent of employees’ feelings of involvement and attachment to their jobs, work, work groups, and the organisation as a whole.

Employee Experience

Employee experience is an employee’s observations and perceptions over their course of their employment at a particular company or organization.

Employee Retention

Organisational policies and practices designed to meet the diverse needs of employees, and create an environment that encourages employees to remain employed.

Equity Theory

Based on the notion that people are motivated by a desire for fairness, that is, to be treated fairly and will compare their own efforts and the rewards of others in the organisation with a view to judging the fairness of their treatment.


The measurement of physical characteristics of the human body and the development of equipment to fit them, so that strain on the body is reduced.

Exit Interview

An interview between a member of staff of the organisation that an employee is leaving to ascertain the reasons for the employee leaving the organisation. Should not be carried out by employee’s immediate superior. Used for possible changes.