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Glossary list

Change Management

The deliberate effort of an organisation to anticipate change and to manage its introduction, implementation, and consequences.


Generally follows the format of individual guidance that is focused on job performance and aimed at one person alone. The coach specifically advises the person on how to tackle and perform a particular task and providing constructive feedback and delegating further similar tasks, setting goals or higher level tasks for the individual to complete.

Collective Bargaining

The process by which [an] employer[s] will negotiate employment contracts with [a] union[s].


An underlying characteristic of a person’s motive, trait, skill, aspect of one’s self-image or social role, or a body of knowledge.

Competency-based Pay

Competency based pay is a compensation system that recognises employees for the depth, breadth, and types of skills they obtain and apply in their work. Also known as skill based and knowledge based pay.

Constructive Dismissal

1. Coercion by threats to act promises to refrain and includes a resignation given as an alternative to be dismissed.2. A breach of duty by the employer leading a worker to resign.

Contingent Workers

Employees who may be: casual labour, part-timers, freelancers, subcontractors, independent professionals and consultants.

Contract for Services

An agreement with an independent contractor.

Core Competencies

The skills, knowledge and abilities which employees must possess in order to successfully perform job functions which are essential to business operations. An organisation’s basic lines of business. Its core strengths and abilities.