Rippling

HRNZ Q/A

Describe your product or service and what it delivers

Rippling is the unified platform for modern companies to run HR, IT, and Finance globally. From local compliance to international hiring, Rippling automates the complexity so you can onboard, pay, and manage your workforce anywhere, all from one system. Scale faster, with less admin.

What size business or organisation does your product/ service suit

Rippling is built for ambitious businesses of all sizes, from startups with just a few employees to mid-market and enterprise teams scaling across borders. It's especially powerful for organisations with distributed workforces, whether you're managing multiple entities, hiring contractors or full-time employees globally, or bringing HR, IT, and finance together in one seamless platform. 

As companies outgrow basic payroll or HR tools, they turn to Rippling for the automation, flexibility, and global compliance infrastructure to scale faster. With one system for every market and team, Rippling lets you manage the entire employee lifecycle - from offer letter to offboarding - in days, not quarters.

What kinds of organisations may be interested in your product/ service

Rippling is perfect for growing organisations seeking to streamline their tech stack and scale globally with confidence. From startups and scaleups to mid-sized companies and enterprises, businesses replace siloed HR, IT, and finance tools with one unified platform. With a single source of truth for workforce data, leaders can proactively manage teams - tracking headcount, spend, compliance, and performance in real time. Whether hiring globally, onboarding faster, or ensuring compliance across markets, Rippling simplifies complexity with a natively built platform that delivers seamless workflow automation - no patchy integrations, just smooth, end-to-end connection. The result: greater control, deeper insights, and scalable growth.

How long has your product/ service been on the market

Rippling has had a physical presence in Australia - our APAC headquarters - for the past two years. Prior to that, we began supporting customers in Australia and across the region remotely since receiving our ATO Digital Service Provider (DSP) certification.

What does your standard product cost?

Rippling takes a modular approach to platform access, so we can tailor a solution based on each client’s specific needs. Billing is structured on a per-person, per-month basis, typically with a minimum one-year commitment. For context, pricing ranges from as little as $35 per month for international contractors and global payroll, through to $599 per month for our full Employer of Record (EOR) services.

Are there annual licensing costs? How are these structured?

Rippling contracts are billed on a per-employee, per-month basis, tailored to the specific HR and payroll services required. Contracts typically run for a minimum of one year, with the option to extend into multi-year agreements at favourable pricing.

Is your product an off the shelf solution, or does it require customisation?

Rippling is an off-the-shelf platform, but it's designed to be highly configurable to match your company’s exact needs - from performance cycles and surveys to your recruitment processes. 

You can tailor the platform extensively using custom fields, access roles, and permission settings, as well as set up advanced approval workflows, policy enforcement rules, and custom document logic based on any employee attribute. 

Rippling also includes powerful custom reporting tools that let you join data across any part of the system - without incurring additional fees - giving you full visibility and control over your workforce data.

How long does your product take to implement? How does customisation impact this?

The typical implementation and transition timeline for Rippling ranges from 8 to 12 weeks, depending on your company’s size and the scope of services being rolled out. 

One of Rippling’s key strengths is our high level of customisation. While we provide a framework of best practices to help streamline setup and ensure efficiency, the platform is fully adaptable to your specific needs.

You can easily configure user roles, org structures, documents, custom fields, workflows, reports, and more - without needing to start from scratch. This flexibility allows you to build a system that truly reflects how your organisation operates, both now and as it evolves

What is your post-implementation support? Are there costs to this or is the up-front cost inclusive of additional support?

Rippling provides comprehensive support well beyond implementation. During the onboarding process, each client is introduced to their dedicated ongoing service team, which typically includes both an Account Manager (AM) and, for larger clients, a Technical Account Manager (TAM).

 • Your Account Manager acts as your primary point of contact for day-to-day needs, covering billing, adding new packages, onboarding new administrators, and managing renewal conversations. They also conduct semi-annual account reviews to ensure your setup continues to meet your evolving needs. 

• For larger or more complex accounts, your Technical Account Manager provides deeper operational support. They’ll gain a detailed understanding of your workflows, consult on best practices, and are available for fortnightly strategy calls and direct phone support for more complex issues. 

Support is included in the platform cost, with no hidden fees. We believe in transparency when it comes to service quality which is why we publicly share real-time support metrics on our website.

Would you be able to provide example customers/ organisations who would be willing to allow site-visits for potential customers to view a demonstration of the product or service in action?

We have a number of reference customers who are featured on our website. Check out: https://www.rippling.com/en-AU/customers