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WorkForce Software

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WorkForce Software is a leader in cloud-based workforce management solutions.  We empower employees and managers across the globe, including New Zealand, to digitise time and labour processes, optimise demand-driven scheduling, simplify absence management, enable strategic business insight, and deliver improved employee engagement and communications.

Using data collected from real end users, SoftwareReviews named WorkForce Software the #1 vendor for workforce management software for the fifth consecutive year.

Our solution, the WorkForce Suite, adapts to your organisation’s specific workforce management requirements no matter how unique your pay rules, labour regulations, schedules, and employee self-service needs are.

Whether your employees are global, unionised, full-time, part-time, mobile, or seasonal, we make managing your workforce easy, more rewarding, and less costly. WorkForce Software is the only vendor in the HCM space who focuses exclusively on the workforce management needs of today’s complex enterprise.


Describe your product or service and what it delivers

WorkForce Software is the top-rated modern workforce management provider for large global employers and the preferred partner of HCM Suite providers including SAP, Oracle and Workday. The flagship product, WorkForce Suite, is a mobile first, cloud-based modern workforce management solution with integrated employee communications and collaboration capabilities.

What size business or organisation does your product/ service suit?

WorkForce Suite is a modern workforce management solution designed for large global enterprises with complex labor and compliance requirements. Our solutions empower large enterprises to automate time capture and gross pay calculations, optimise labor allocation with smarter scheduling practices, and remain compliant with all workplace legislation including union rules and collective bargaining agreements.

What kinds of organisations may be interested in your product/ service?

Enterprise-grade and future-ready, WorkForce Software is helping some of the world’s most innovative organisations optimise their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resilience and optimal performance. 

When your employees include hourly or shift-based, unionised, full-time, part-time, or seasonal workers, WorkForce Software makes managing your global workforce easy, less costly, and more rewarding for everyone.

How long has your product/ service been on the market?

WorkForce Software has been helping large global enterprises to effectively manage and engage their deskless workforce since 1999.

What does your standard product cost?

Our modern workforce management solutions are highly configurable to meet the needs of each customer’s unique requirements, therefore please contact us to explore the best product fit and associated costs for your organization.

Are there annual licensing costs? How are these structured?

Our WorkForce Suite is a SaaS-based solution which incurs an annual licensing fee. Please contact us for more details.

Is your product an off the shelf solution, or does it require customisation?

Built on the most configurable, reliable, performant, and secure cloud platform available in the market today, WorkForce Suite is highly configurable with 100% of our resources dedicated to delivering modern workforce management solutions for the global enterprise — tirelessly focused on platform security, reliability, innovation, and customer value. 

No customisation needed, our solutions provide simple configuration of standard products, which ensures all customers are on the same, latest version, with regular updates.  

Our prebuilt templates offer fast time to value, ensuring best practices are instantly available to customers and help them meet ever-changing compliance requirements.  

Our solutions are highly configurable to meet any organisation’s specific needs and environments.

How long does your product take to implement? How does customisation impact this?

The implementation process varies subject to customer’s unique environment and complexity of the requirements. We are dedicated to delivering modern workforce management solutions with the shortest time to value possible.  

We have established global coverage and a global partner network with system integrators to execute implementation by experts for any specific region /or industry.  

No customisation needed, our solutions provide simple configuration of standard products to suit any organisation’s specific needs with fast time to value. The prebuilt templates get customers on the fast track for compliance with proved best practices. All customers are of the same, latest version with regular updates and innovations coming on a continuous basis.

What is your post-implementation support? Are there costs to this or is the up-front cost inclusive of additional support?

WorkForce Software provides an array of post-implementation continuous services, ranging from tiered levels of Break Fix Service & Support to Application Managed Services to refine and mature customer solutions as their business needs and operating environment evolve.

Break Fix Support includes different service and pricing options depending on the customer's needs and can include 24/7 online Customer Portal support and 24x7x365 phone support at the standard level, whereas higher tiered support can also include direct email support, a dedicated Technical Account Manager, a dedicated support team, and Help Desk integration. 

Application Managed Services include configuration enhancement guidance, consultative services, best practices in time & attendance and workforce management trends, business analysis to identify application or process changes that will improve efficiencies, program management to ensure quality, timely and budgeted completion of any deliverables, and quality assurance testing of any system changes or enhancements prior to delivering changes to the customer for their review and testing approval.

Would you be able to provide example customers/ organisations who would be willing to allow site-visits for potential customers to view a demonstration of the product or service in action?

Yes. Upon request, and to be respectful of our customers’ time, we can provide a list of customers who are willing to accommodate site visits and reference interviews as part of the sales process.

Five years in a row, WorkForce Software was recognised by Info-Tech’s annual Data Quadrant Report as the No.1 WFM Vendor for our modern workforce management solutions.

Posted on 31 January 2023