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HR Support Hub Coordinator-Te Whatu Ora, Southern

Otago Southland Coordinator Administrator


Invercargill or Dunedin

Mō te tūranga - About the role

We have an exciting, fixed-term opportunity within our HR Support Hub until 30 March 2024. In this role you will be responsible for coordination and administrative support for the Human Resources function across Te Whatu Ora Southern. The purpose of the hub is to be a shared resource which will receive and triage all HR Group and some payroll-related enquiries from internal and external customers, supporting stakeholders with seamless, consistent advice and the coordination of HR Group related services in achieving their deliverables.

Some key responsibilities include (but are not limited to):

  • providing first line of support for HR/OD/Recruitment services and queries within agreed timeframes and practices
  • working collaboratively with a customer service mindset
  • providing employment documents to a high standard and be the point of contact for new, not yet started, employees and hiring managers to ensure on-boarding processes are completed in time and in full for employees' first days with us
  • act as a point of contact ensuring all employees (our customers) interacting with the HR Support Hub have their queries and requests resolved and needs met within agreed timeframes or by escalating any complex HR Group matters to the relevant HR/OD/Recruitment teams.

See position description

Mōu ake - About you

If you're organised, have a strong attention to detail and excel at providing exceptional customer service this could be the role for you! You'll enjoy working within a complex environment where the need for timely and accurate communication is paramount.

Our ideal candidate will have the following:

  • A keen interest in HR/OD/Recruitment
  • Previous experience in administration
  • Customer service experience and the desire to provide a positive experience in all customer interactions
  • The ability to successfully prioritise work and remain calm and collected when working to conflicting demands
  • A working knowledge of the general principles of employment relations, employment legislation and privacy

Painga - Benefits

  • Subsidised gym membership and discounted health insurance
  • Access to staff fitness facilities and banking offers
  • Access to a range of retail discounts and Employee Assistance Programme (EAP)

Mō mātou - About us

Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

Now is a great time to relocate to family-friendly Southern if you are considering a move! The Southern district offers excellent amenities, first class early childhood through to tertiary education and the opportunity to have an outstanding work-life balance. Whether it is surfing or skiing, hunting or fishing; theatre, live-music or art - there's literally something for everyone. The stunning Catlins, Fiordland and Central Otago regions are within driving distance, offering beautiful scenery and plenty of recreational opportunities whatever your passion. Check out for what the region and we can offer you and your whanau.

Utu whānui - Salary range

This role is covered by the terms and conditions of the PSA South Island Clerical Multi-Employer Collective Agreement and the salary will be in accordance with the National Health Administration Workers Pay Scale, Band 4A between step one $68,903 and step three $71,787 p.a pro rata dependant on relevant experience.

Rā mōnehu - Closing date: Wednesday, 27 September 2023.

Due to the fast-paced nature of what we do, our vacancy close dates may be subject to change. Don't delay, make sure you apply as soon as possible.

Tono ināianei - Apply now

We only accept online applications. Please apply via our website:

If you currently work for Te Whatu Ora - Health New Zealand - Southern, please apply for this role via our internal careers site, found here: Pulse > Applications > Corporate > SuccessFactors

For further information please contact Hannah Friedrich, Recruitment Advisor, all conversations will be confidential in nature [email protected]

Pre-employment checks

In the interests of protecting our people and our patients, all appointments will be subject to the following:

  • Occupational health assessment
  • Police vetting/Ministry of Justice safety checks
  • Serious misconduct checks (previous Public Service departments and statutory Crown entities only)
  • Covid-19 vaccination is expected for all workers at higher risk of workplace exposure to Covid-19 through face-to-face patient interaction, working in clinical areas and contact with potentially infectious materials and surfaces

To apply

We only accept online applications. Please apply via our website:

Employment Type:  Fixed Term

Capability Level:  Delivers

Domains of Knowledge: HR Administration. Employment Relations. Industrial Relations. Employee Engagement and Experience. HR Systems and Technology. Organisational Development 

 This employer recognises the value of Professional Accreditation with HRNZ. 

Find out more about Professional Accreditation and The Path - the Capability Framework for HR Professionals


Posted on 14 September 2023